T&B SPORTS SAN RAFAEL FOR FREE
I share this last part not so people will read this and ask for free stuff, these were special circumstances and a business needs to make profit or it doesn't last as a business. Here's the cherry on top of what they did, they went above and beyond when they didn't have too, they didn't even charge me a nickel, now that's super classy and kind hearted start to finish.
Thank you Tim and to also the other employee who did a lot of work to get the results they did. He loved wearing this sweater and although he will never forget his awesome friend as a person, a good thought/idea turned out to be a reminder of tragedy. I showed my son that day and he was elated as well. I was soooo grateful at the effort and the results/outcome.
When I arrived and saw the sweater, it had a new #5 in place of the #7 and you could not tell there had been a previous # before, like 2% residual trace, basically non existent, I was floored and new my son would be so happy too.both literally and figuratively. About a week later, Tim called me to say it was ready, I didn't know what to expect but was grateful for their effort and whatever they could with their resources. So in closing, Tim said they no longer do the printing services they did recently but he said leave it and he would do what they would try a few things, no guarantee of course but I felt confident sincere genuine effort would be made. I called Tim and explained my goal to remove one # on the back of this black sweater and he said bring it down, I did of course after I tried to remove the # myself (I won't ever do that again lol leave this to the professionals trust me). This latest time was with Tim at the store and it was of a personal nature regarding a baseball team sweater for my son, he had a good friend pass away last year and thought it nice to put his friend's jersey # on his in honor, however once we got it and he started wearing it, it turned out to have some sad emotional ties to the #. I have done retails sales before and come from a diverse sales/mgmt background and appreciate the customer service I have received every time. Every time I've gone into T&B Sports, they have been super nice with a sincere greeting when I walked in, asked what I'm there for and then directly helped me. I have gone to T&B Sports for several years now for various sporting goods needs from the baseball Halo for my son as a pitcher to gloves to sweaters and everything in between.
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